Audio problems

Audio problems

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Будько Сергей Владимирович

Russia
07/30/2023

My audio files don't work (The name of the worksheet is "worksheet 8"). I've tried to make new one with the same audio files but it has the same problem! I can't click play button and it doesn't work in Chrome or another browser.

 

Support team help pls!

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kohai

Latvia
07/30/2023

I agree. I've been trying to add mp3 files to a new worksheet all these days, unfortunately, in vain. Also, when a worksheet with working audio files from other users is added to the workbook, it doesn't play audio anymore. There are many complaints about this problem on the Forum already, so I hope it gets solved soon.

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Greg Paluch

United States
07/30/2023

Thank you for your feedback, we are working to resolve the issue.

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Greg (admin)

United States
08/4/2023

We released a fix for the MP3 issue today (04/08). Please confirm if it works. Thank you for reporting the issue! Please mind that in some cases, you might need to add an MP3 file again to the worksheet.

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Nguyen Van Thuy

Vietnam
08/4/2023

It won't work.

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Nguyen Van Thuy

Vietnam
08/4/2023

I've tried again and again with new files but they don't work.

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Jason Robert

United States
08/4/2023

If you're still seeing the issue, you might need to add an MP3 file again to the worksheet. Please give that a try and let us know.

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Nguyen Van Thuy

Vietnam
08/5/2023

I've added an MP3 file again to te workseet but it won't work. To make it safe, I have deleted that worksheet and created a new one, adding an MP3. But things don't seem to change.

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Nguyen Van Thuy

Vietnam
08/10/2023

Thank you! It's back on the track.

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TopiQacademia

Dominican Republic
08/22/2023

1) Audio files can't be played after I add worksheets to workbooks. My students aren't able to play MP3 files on their workbooks. That only happens with recently added worksheets to workbooks.

2) When I'm creating a worksheets I do my best to get a good alignment of all the elements I add to the worksheets, but after I save them, all the elements go a little above, and it gets even worse on lower pages. If my worksheets has 5 or 6 pages, all the element get totally out of their places, specially on the lower pages, like page 3, 4, 5 and 6. It looks like the background image moves down, specially on lower pages.

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do ngoc anh

Vietnam
09/10/2023

my audio file didn't work too. I tried to create the new one but it still didn't work.

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Vesna Lukenda Niksic

Bosnia & Herzegovina
01/4/2024

LISTENING FUNCTION DOESN'T WORK. I CAN PLAY AUDIO FILES BUT I CAN'T HEAR THE SOUND WHEN TRYING TO LISTEN TO SPEECH SYNTHESIZER FUNCTION. IT WORKS ON MOBILE PHONE BUT IT DOESN'T WORK ON LAPTOP.

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Тетяна Берестовська

Ukraine
10/6/2024

It didn't help. It is very unfortunate

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LINDOMAR ANDRADE GERTRUDES

Brazil
11/8/2024

I've solved the problem using Firefox.