MISSING STUDENTS

MISSING STUDENTS

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firstcertificate

United Kingdom
07/29/2023

Hello Dear Admins and community! Since July 27th I've been trying to get my students back but that's not happening. The link supposed to help migrating the students is not available. I need this to be solved ASAP. 

Thanks for your time! 


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Jason Robert

United States
07/29/2023

We're sorry for any inconvenience you may be having as we have just launched the new website. This website update was necessary to allow us to continually improve the user experience and better support our users. It is our goal to continually improve the website and create new features to make the site better. We're aware of the issue of missing content and are currently working to resolve it. We ask for your patience during this time and are working diligently to resolve this issue as quickly as possible. We estimate that it should be resolved in the next few days. Please be assured that you will not lose any data. Once a solution is in place, we anticipate that you will be able to manually migrate your old data back into your account. We're currently working on the steps and procedure for this to occur and we'll communicate this to everyone to make it as easy as possible to restore your data once it is ready.

Profile picture for user firstcertificate

firstcertificate

United Kingdom
07/29/2023

Thanks a bunch for your quick reply!