I was able to review your account, but I was unable to replicate an issue as I was able to play MP3s in the worksheet using Google Chrome and Firefox browsers. Hopefully this is now working for you.
Jason Robert
United States
08/4/2023
I am happy to report there have been some progress in resolving the issue with MP3s. A fix was put in place that should resolve most issues. Teachers who have this problem that the mp3 player still doesn’t work and looks like the arrow and the bar are stacked on top of each other on two separate lines must upload the mp3 file again because there was an error in the "Save and view" button and it didn’t save the mp3 files. We fixed this issue.
I was able to review your account, but I was unable to replicate an issue as I was able to play MP3s in the worksheet using Google Chrome and Firefox browsers. Hopefully this is now working for you.
I am happy to report there have been some progress in resolving the issue with MP3s. A fix was put in place that should resolve most issues. Teachers who have this problem that the mp3 player still doesn’t work and looks like the arrow and the bar are stacked on top of each other on two separate lines must upload the mp3 file again because there was an error in the "Save and view" button and it didn’t save the mp3 files. We fixed this issue.