ACTIVITY 1.
In pairs match the situations with the most appropriate answers (look at the context):
1. You kept someone who is phoning you on hold for a long time
2. You have arrived late at a restaurant
3. You have spilt someoneβs drink
4. A customer has just shown you a dirty spoon.
5. You have to tell someone their flight has been cancelled
6. You didnβt hear someone
7. Your wife has found out about your girlfriend
8. You are telling someone they are losing their job.
9. You behaved badly when you were drunk last night.
10. Someone enters while you are on the pone
A. βIβm terribly sorry. Let me buy you another one.β
B. βIβm sorry, but this isnβt what I ordered.β
C. βPardon me!β
D. βI regret to inform you that there has been a problem.β
E. βThere is no excuse for my actions.β
F. βSorry, Iβll just be a minute.β
G. βSorry. I think Iβve caught a cold.β
H. βIβm afraid that isnβt allowed here.β
I. βSorry to bother you again, but thereβs one more thing I donβt understandβ
J. βSorry Iβm late. Have you been waiting long?β