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Speaking - ESL
In this task, you will analyse a cross-cultural customer service interaction to identify how misunderstandings can arise from different expectations, values, and communication styles. You will discuss your interpretations, then collaboratively rewrite the interaction to make intentions and preferences clear. Finally, you will refine key statements using diplomatic and professional language, and evaluate different solutions based on clarity, cultural sensitivity, respect for client autonomy, and effectiveness in preventing misunderstanding.
Grammar - ESL
communication verbs
Listening - ESL
Listen to the song and do tasks
Vocabulary - ESL
Learn words and do tasks
Fill in the gaps using the following: affect, checking, do, effect, in, in, on, on, on, rethinking, safer, safest, and future tenses.
Follow the isntructions
Welcome to your final quiz. You have 50 minutes to complete all the activities.
Follow the instructions
1. Reading
2. Listening
3. Writing
reflexive pronoun
so VS because
So VS neither
Read carefully each instruction
Reading - ESL
Drag & Drop
Put the words in the correct order to make expressions
Complete the talk with the phrases
Choose the right answer.
Instructions: Fill in the blanks with the correct Past Simple form of the verb in the parentheses.