Sales

  • English Language
  • 11th grade

Sales

Vocabulary - English Language

Task 1. 

Match the sales terms with their definitions:

  1.  
  2. 1. Prospect
  3. 2. Close the deal
  4. 3. Upsell
  5. 4. Cross‑sell
  6. 5. Objection
  7. 6. Follow‑up
  8. 7. Pipeline

      A. A potential customer who has shown interest in your product.
B. The process of moving a potential customer through the sales stages.
C. A person or company that might become a customer.
D. To finalize a sale and get the customer’s agreement.
E. A customer’s concern or reason for not buying.
F. To sell an additional, related product to an existing customer.
G. To offer a higher‑end version of the product the customer is considering.
H. Contacting a customer after the initial interaction to check satisfaction or offer more.

 

Task 2. Handling Objections 

You are a sales manager at a tech store. Your customer has the following objections. Respond politely and persuasively (2–3 sentences per reply). Use phrases like:

 

I understand your concern…

That’s a great question…

Let me explain how…

Actually, this feature helps you…

 

This laptop is too expensive. I can find a cheaper one online.
Your reply: _________________________________________________________________________________________

_________________________________________________

_________________________________________________

I’m not sure this software will work with my current system»
Your reply: _________________________________________________________________________________________

_________________________________________________

_________________________________________________

I need more time to think about it
Your reply: _________________________________________________________________________________________
_________________________________________________
_________________________________________________

 

Task 3. Writing: Sales Email 

Task. Write a short sales email (80-100 words) to a potential

client. Use the template below and include:

1) a clear subject line

2) a greeting.

3) 1–2 sentences about your product/service

4) 1 benefit for the client.

5) call to action (e.g., «Let’s schedule a call…»).

6) A polite closing.

Template:

Subject: ___________________________________________________________________________________________

Dear (Client’s Name),

__________________________________________________________________________________________________
__________________________________________________________________________________________________

I believe this solution will help you ______________________________________.

Would you be available for a quick call next week to discuss 

further?

Best regards,
(Your Name)
(Your Position)

 

Task 4. Discussion Questions 

Answer 2 of the following questions in 2–3 sentences. 

Use professional vocabulary from Part 1.

  1.  
  2. What are the most important qualities of a successful salesperson? Why?
  3. How can technology (e.g., CRM systems) improve the sales process?
  4. Why is follow‑up important after closing a deal?

Your answers:

  1. ______________________________________________________________________________________________
  2. ______________________________________________________________________________________________
  3. _____________________________________________________________________________________________________________________________________________

Evaluation Criteria:

Vocabulary: Accurate use of sales terms (Task 1, 4).

Communication: Polite, persuasive language (Task 2, 3).

Structure: Clear organization in writing (Task 3).

Fluency: Logical, concise answers (Task 4).

 

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Unit 4 Vocabulary Review for Final Exam

Language Arts

Unit 4 Vocabulary Review for Final Exam

 

 

Word Bank:

 

dispose, legislation, litter, pollute, environment, recycle, retailer, reuse, tax, resource, support, supporter, consumer, produce, production, occur, relevant, potential, ineffective, generate, alternative

 

Definition Match:

 

1. ___dispose                      a.  something people use to help themselves

2. ___legislation                  b.  useless or not working well

3. ___litter                           c. someone who buys items

4. ___pollute                       d.  to put away or get rid of

5. ___environment              e.  a charge from the government on property

6. ___recycle                       f.  appropriate or fitting to the situation

7. ___retailer                       g.  to throw items or garbage

8. ___reuse                         h.  possible or promising

9. ___tax.                            i. to make something

10. ___resource                  j. to use again and make a new thing

11. ___support                    k. a law or to make a law 

12. ___supporter                l.  to happen

13. ___consumer               m.  a person or store that sells items

14. ___produce                  n. to create or produce

15. ___production              o.  to take care of or provide for

16. ___occur                      p.  to use something again

17. ___relevant                  q.  to make or leave unclean with waste products

18. ___potential                 r.  a possible or different choice

19. ___ineffective              s.  the creation of items or things

20. ___generate                t.  an area or environment where people or things live

21. ___alternative             u.  a person that helps or assists others

 

True or False:  Is the vocabulary word used correctly in the sentence?

 

_______________ 1.  The relevant question did not relate to the speech they presented that day.

_______________ 2.  We have a potential new house lined up to rent, next month.

_______________ 3.  The ineffective cord would not charge the phone.

_______________ 4.  We can recycle the bottles and throw them in the garbage can.

_______________ 5.  The retailer bought things at the new store.

_______________ 6.  An alternative assignment was possible, so they could make up the work.

_______________ 7. The woman was a supporter, and complained about everything they did.

_______________ 8. When they bought the new car, there was an additional charge for tax.

_______________ 9.  A resource is not going to help us with the project.

_______________ 10. Please do not litter in the garden, and remember to clean up after lunch.

 

Is the following word a noun (person/place/thing), verb (an action) or an adjective (a descriptive word)?

 

1. ________________ generate

2. ________________ consumer

3. ________________ legislation

4. ________________ pollute

5. ________________ ineffective

6. ________________ occur

7. ________________ alternative

8. ________________ environment

9. ________________ potential

10. _______________ support

 

Write an example sentence for the following words.  Do not reuse sentences on the worksheet :).

 

1. pollute ________________________________________________________________________________

 

2.  production _____________________________________________________________________________

 

3.  dispose _______________________________________________________________________________

 

4.  relevant _______________________________________________________________________________

 

5.  potential _______________________________________________________________________________

 

6.  alternative ______________________________________________________________________________

 

7.  consumer _______________________________________________________________________________

 

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