Fichas

The decorations are gone, the party is over, and now it is time to get to work. It is January!

In this episode, we talk about the psychology of "New Year's Resolutions." Why do we make them? Why do we break them? And how can we talk about our goals in advanced English? Whether you are planning to quit smoking or start a business, you need the right vocabulary to describe your journey.

You will learn how to:

• Talk about fresh starts and changing your behavior.
• Describe the difference between stopping bad habits and starting new ones.
• Discuss failure and how to recover from it.
• Use idioms for bravery and perseverance.

Includes: 15 essential vocabulary chunks (B1-B2 level) regarding goals and change + a full PDF worksheet.

Choose the Correct Preposition of Time.

TIME 3

Trace then write down the days of the week 

Add the missing day 

What is the o'clock 

Part 1
Fill in the blank with correct form of verbs!

Part 2

Drag the correct English word for each Indonesian adverb of time!

Time: 30 minutes

Tom went back to his old school to tell them about his trip. Look at these extracts, then read the report and choose the correct form of the verbs.

'I've always wanted to travel as much as possible.'

I already have plans for my next trip because I didn't have enough time.'

We're interested in glaciers.'

'It was the best part of my trip.'

'Next time, I'll take more comfortable boots.'

'Nothing is impossible.'

'You can do anything you really want to do.'

'Old boy' Tom Chambers returned to school last week to talk about his amazing trip to Kazhakstan.

He told us he 'always wanted / had always wanted to travel as much as possible, and he said that he already had / has plans for his next trip because he 'hadn't had / hasn't had enough time to do everything the first time! We told him we 'had been / were interested in glaciers, so he showed us some photos of his trip to the Manshuk Mametova glacier. He said it Shas been / had been the best part of his trip - but he also said that next time he had taken / would take more comfortable boots! Before the talk, I'd never really thought about going on a trip like that. It sounded too adventurous and a bit scary too - but at the end of his talk Tom said that nothing was / had been impossible and that we would / could do anything we really want / wanted to do-so maybe I'll start planning too!

Task 1. 

Match the sales terms with their definitions:

1.  
2. 1. Prospect
3. 2. Close the deal
4. 3. Upsell
5. 4. Cross‑sell
6. 5. Objection
7. 6. Follow‑up
8. 7. Pipeline

      A. A potential customer who has shown interest in your product.
B. The process of moving a potential customer through the sales stages.
C. A person or company that might become a customer.
D. To finalize a sale and get the customer’s agreement.
E. A customer’s concern or reason for not buying.
F. To sell an additional, related product to an existing customer.
G. To offer a higher‑end version of the product the customer is considering.
H. Contacting a customer after the initial interaction to check satisfaction or offer more.

Task 2. Handling Objections 

You are a sales manager at a tech store. Your customer has the following objections. Respond politely and persuasively (2–3 sentences per reply). Use phrases like:

I understand your concern…

That’s a great question…

Let me explain how…

Actually, this feature helps you…

This laptop is too expensive. I can find a cheaper one online.
Your reply: _________________________________________________________________________________________

_________________________________________________

_________________________________________________

I’m not sure this software will work with my current system»
Your reply: _________________________________________________________________________________________

_________________________________________________

_________________________________________________

I need more time to think about it
Your reply: _________________________________________________________________________________________
_________________________________________________
_________________________________________________

Task 3. Writing: Sales Email 

Task. Write a short sales email (80-100 words) to a potential

client. Use the template below and include:

1) a clear subject line

2) a greeting.

3) 1–2 sentences about your product/service

4) 1 benefit for the client.

5) call to action (e.g., «Let’s schedule a call…»).

6) A polite closing.

Template:

Subject: ___________________________________________________________________________________________

Dear (Client’s Name),

__________________________________________________________________________________________________
__________________________________________________________________________________________________

I believe this solution will help you ______________________________________.

Would you be available for a quick call next week to discuss 

further?

Best regards,
(Your Name)
(Your Position)

Task 4. Discussion Questions 

Answer 2 of the following questions in 2–3 sentences. 

Use professional vocabulary from Part 1.

1.  
2. What are the most important qualities of a successful salesperson? Why?
3. How can technology (e.g., CRM systems) improve the sales process?
4. Why is follow‑up important after closing a deal?

Your answers:

1. ______________________________________________________________________________________________
2. ______________________________________________________________________________________________
3. _____________________________________________________________________________________________________________________________________________

Evaluation Criteria:

Vocabulary: Accurate use of sales terms (Task 1, 4).

Communication: Polite, persuasive language (Task 2, 3).

Structure: Clear organization in writing (Task 3).

Fluency: Logical, concise answers (Task 4).

Read, choose and write 

Read and choose

📝 Student Instruction: Present Continuous Tense

1. When do we use Present Continuous?
   • To talk about actions happening right now.
   • To talk about temporary actions.
   • Example: I am reading a book now.

2. Form

• Affirmative (+): Subject + am/is/are + verb+ing
  • I am playing football.
  • She is cooking dinner.
  • They are studying English.
• Negative (–): Subject + am/is/are + not + verb+ing
  • I am not playing football.
  • He is not (isn’t) sleeping.
  • We are not (aren’t) watching TV.
• Question (?): Am/Is/Are + subject + verb+ing
  • Am I talking too fast?
  • Is she singing?
  • Are they playing outside?

3. Spelling rules for -ing

• Most verbs → add -ing
  • play → playing
• Verb ending in -e → drop e + ing
  • write → writing
• Short verb (CVC: consonant + vowel + consonant) → double last consonant + ing
  • run → running

4. Time words for Present Continuous

• now
• right now
• at the moment
• today

👉 Practice Example:
Change the verb into Present Continuous.

• She (eat) lunch now. → She is eating lunch now.
• I (not watch) TV. → I am not watching TV.
• (they / play) football? → Are they playing football?

Answer the exam and submit on time.

Fill in the missing prepositions

Task 1. Multiple Choice
Choose the correct answer.

Task 2. Gap-fill
Complete the sentences with the correct form of the verb.

Task 3. Matching
Match the sentence with the correct time expression.

look

LISTEN AND REPEAT

Look at the clocks and write what time it is

Review the questions and answer choices first. 

Next, read AND listen to the story 2 times before answering the questions.

The third conditional is used to talk about past situations that did NOT happen and to imagine a different result in the past.
We use it to express regret, criticism, hypothetical outcomes, or analysis, especially in aviation when reviewing incidents or procedures.

Structure

If + Past Perfect, … would have + Past Participle

• “If the crew had noticed the leak…”

• “…the incident would have been avoided.”

Meaning

We use the third conditional to say:

• “This didn’t happen, but here is what would have happened if it did.”

• It is 100% unreal past — we are imagining an alternative history.

Example (aviation)

If the pilots had checked the weather earlier, the flight would have departed on time.
→ They didn’t check it early, so the flight was delayed.

Negative forms

• hadn’t + V3

• wouldn’t have + V3

Example:
If the engine hadn’t failed, we wouldn’t have diverted.

Name: _________________________ Date: _________________________

Instructions: Listen to the three customer calls. Complete the gaps in the sentences below with the exact words you hear.

Call 1: Anna

1. "I'm trying to _______________ my account, and it just will not accept my password."
2. "I'm absolutely sure I'm _______________ correctly..."
3. "It's incredibly frustrating because I have a _______________ today."

Call 2: Ben

4. "So, I got this _______________ from you..."
5. "But now, my laptop, it won't _______________ the Wi-Fi at all."
6. "Could you _______________ through it?"

Call 3: Chloe

7. "My internet speed is _______________ be super-fast..."
8. "What's the _______________ paying for a 'premium' service..."
9. "I need a real solution this time, not just '_______________ off and on again.'"

1. Click Play to listen to the audio.

2. Answer all Listening, Reading, Speaking, and Writing tasks.

3. You may listen two times only.

Focus on the main ideas and key words like “project,” “teamwork,” and “creativity.”

Let’s Begin…

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